Terms of Service

1. Who we are

These Terms of Service (“Terms”) are an agreement between Invictus Development BV, trading as Tenderlist (“we”, “us”, “our”), with registered office at Witherendreef 20, 3090 Overijse, Belgium, company number (KBO/BCE) 0749.451.296, VAT BE 0749.451.296, RLE Brussels (Dutch-speaking division), and the business on whose behalf an account is created (“Customer”, “you”). They govern all access to and use of the tenderlist.eu website and platform (the “Service”). You can reach us at contact@tenderlist.eu.

2. Business customers only

The Service is offered exclusively to businesses and professionals acting for purposes relating to their trade, business, craft, or profession. By creating an account or purchasing a subscription you confirm that you are acting in such a professional capacity and, where applicable, that you are authorized to bind the organization you act for. The Service is not offered to consumers, and statutory rules that protect consumers (including the right of withdrawal for distance contracts) do not apply to the relationship between you and us.

3. The Service

Tenderlist is a public-procurement intelligence platform. It collects public procurement notices published on TED (Tenders Electronic Daily, the official journal supplement of the European Union), enriches and organizes them, and provides search, alerts, market intelligence, and AI-assisted matching on top of that data. The Service provides decision support, not advice: it is not legal, financial, or bid advice, and decisions you take on the basis of the Service (including whether or not to pursue a tender) are yours alone.

4. Accounts and acceptance

You accept these Terms when you tick the acceptance box at signup, when you accept an updated version in the app, or when you use the Service after an update takes effect — whichever comes first. We record the date and version of your acceptance. You are responsible for keeping your credentials confidential, for the accuracy of the information on your account, and for all activity under your account and under seats you invite. Team seats are for people within (or engaged by) your organization; credentials must not be shared between individuals.

5. Subscriptions, fees, and renewal

Access to the Service requires a paid subscription. Current prices are shown on the pricing page and at checkout. Subscriptions are billed in advance for each billing period (monthly or annual) and renew automatically for successive periods of the same length until cancelled. You can cancel at any time via the billing portal in your dashboard; cancellation takes effect at the end of the current paid period, and you keep access until then. We may change prices with at least 30 days’ notice by email; a price change never applies to a period you have already paid for, only from your next renewal. Additional AI usage credits may be purchased at the prices shown at checkout; credits are shared with your team, do not expire while your account exists, and are non-refundable except as required by mandatory law.

6. Taxes

All prices are exclusive of VAT and any other applicable taxes or duties. Where you provide a valid VAT identification number, EU cross-border supplies are invoiced under the reverse-charge mechanism and you are responsible for self-assessing VAT in your country. You agree to provide accurate billing information, including a valid VAT number where you have one.

7. Refunds

Subscription fees are prepaid and non-refundable, except as set out in this section or where a refund is required by mandatory law. Cancelling your subscription stops future renewals; it does not entitle you to a refund for the current period.

Service-failure exception. If the Service is materially unusable due to a fault on our side — meaning its core functions (tender search and alerts) are unavailable, not merely degraded — and we do not restore it within 7 days of you notifying us at contact@tenderlist.eu, you may terminate your subscription and receive a pro-rata refund of the prepaid fee for the unused part of your billing period, calculated per day from the date of your notice. This does not apply to unavailability caused by planned maintenance announced in advance, by circumstances outside our reasonable control (including outages of TED or other third-party sources), by your own systems or network, or by suspension under Section 12. The remedy in this section is your sole and exclusive remedy for unavailability of the Service, without prejudice to rights that cannot be excluded under applicable law.

8. Acceptable use

You agree not to:

• scrape, crawl, bulk-export, or systematically extract data from the Service, whether manually or by automated means;
• resell, sublicense, publish, or otherwise make the Service or substantial parts of its data available to third parties, or use them to build or train a competing product or dataset;
• circumvent usage limits, access controls, or security measures, or probe or test the Service’s infrastructure without our written consent;
• use the Service in violation of applicable law.

Nothing in this section prevents you from using search results, exports, and reports provided by the Service in the ordinary course of your own business (for example in internal reports or bid decisions).

9. Data sources and intellectual property

The underlying procurement notices are public-sector information from TED, © European Union, reused in accordance with the EU’s reuse policy. Tenderlist is not affiliated with or endorsed by the institutions of the European Union. The Service itself — including its software, design, entity resolution, enrichments, translations, analytics, and the selection and arrangement of its database — is and remains the exclusive property of Invictus Development BV and is protected by intellectual-property rights, including the sui generis database right. We grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes for the duration of your subscription.

10. Data accuracy and AI features

We work to keep the data complete, current, and correctly linked, but the Service aggregates data published by thousands of contracting authorities, and we do not warrant its completeness or accuracy. Errors, omissions, and delays in the source data can and do propagate. Machine translations and AI-generated content (such as summaries, match scores, and interpretations) are labeled where they appear and can be wrong; always verify against the original notice on TED, which the Service links for every tender, before relying on it.

11. Availability and changes to the Service

We aim for high availability but do not promise a specific uptime level. We may perform maintenance (announced in advance where it is expected to cause noticeable downtime) and may improve or modify features of the Service, provided the modifications do not materially reduce its core functionality during a period you have paid for.

12. Suspension and termination

We may suspend or terminate your access, after notice where reasonably possible, if you materially breach these Terms (including Section 8), if your fees are unpaid after the renewal date, or where we are required to do so by law. You may terminate at any time by cancelling your subscription. When a subscription ends, your account becomes inactive but is not deleted: you can still log in, export your data, and delete your account from Settings at any time, in line with our Privacy Policy. Sections that by their nature survive termination (including Sections 9, 14, 15, and 17) survive.

13. Sanctions and export compliance

You represent that neither you nor your organization is subject to EU, UN, UK, or US sanctions, and that you will not use or make the Service available in or for the benefit of any sanctioned country, territory, or party. We may refuse or terminate service where providing it would breach applicable sanctions or export-control rules.

14. Disclaimer of warranties

Except as expressly set out in these Terms, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

15. Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect or consequential damages, loss of profit, loss of business, loss of data, or missed tender opportunities; and (b) our total aggregate liability arising out of or in connection with the Service is limited to the subscription fees you paid in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits either party’s liability for fraud or intentional fault, for death or personal injury caused by its negligence, or for any other liability that cannot be excluded under Belgian law.

16. Indemnity

You will indemnify us against third-party claims, and the reasonable costs of defending them, to the extent they arise from your use of the Service in breach of these Terms or of applicable law.

17. Force majeure

Neither party is liable for failure to perform (other than payment obligations) caused by events beyond its reasonable control, including outages of third-party data sources, hosting or network failures beyond our infrastructure, and acts of public authorities.

18. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email and/or in the app before the new version takes effect, and the app will ask you to accept the updated version. If a material change adversely affects you, you may terminate your subscription before the change takes effect and receive a pro-rata refund of the prepaid fee for the unused part of your billing period. Continued use after the effective date constitutes acceptance.

19. General

These Terms, together with the order made at checkout and the Privacy Policy, are the entire agreement between the parties regarding the Service. You may not assign them without our consent; we may assign them to a successor of our business. If a provision is held invalid, it will be enforced to the maximum permissible extent and the remainder stays in force. Our not enforcing a provision is not a waiver of it.

20. Governing law and jurisdiction

These Terms are governed by Belgian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Brussels, Belgium have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

21. Contact

Questions about these Terms: contact@tenderlist.eu, or by post to Invictus Development BV, Witherendreef 20, 3090 Overijse, Belgium.